YOUR PURCHASE IS PROTECTED IF:
– The item was purchased from IMC.
– The item you received was damaged, defective, or substantially different from the item represented on the product detail page.
– Delivery loss or delay was not due to factors related to the buyer (for example: the wrong shipping address was provided).
– Customized items are guaranteed for quality but cannot be returned for any customer-related errors (i.e. misspellings, poor image quality or placement, etc)
– Your account is in good standing.
– Your item is returned to the seller due to customs duties (customs clearance/taxes are not included).
Initiate a claim by contacting Customer Support with Subject: RMA Request at support@imcmerch.com.
Read more about our guarantee by clicking the image below:
